Medway Council serves a population of 270,000 in Kent, United Kingdom. The council’s geography is 50 per cent rural, 50 per cent urban and embraces a wide demographic range. Like most local governments, Medway has faced financial constraints following a reduction in central government funding. Head of ICT Moira Bragg runs a team of 60 that supports the council’s estate of over 100 separate locations. She explains, “Most local authorities are looking for ways to transform their services. At Medway, we have a programme that is looking for ways to drive efficiency: doing things better, but more efficiently. That includes working more flexibly to reduce the number of properties occupied by staff.”…
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